Bookings & Payments
Payment for the walk is required in full at the time of booking either via a card payment made through this website or by direct invoice payment in the case of a private booking.
Health and fitness
By registering for this activity you are declaring that each person in your group is medically and physically fit to take part for the advertised time, distance and difficulty level. You agree to inform the activity leader if anyone in your group suffers from allergies, medical conditions, disabilities or injuries. If a client’s health or fitness changes after making the booking they should make Gillian’s Walks aware of such changes.
Photos, videos and/or audio of our events may be used in Gillian’s Walks publicity, on our website or on our Social Media and may be shared with partners who helped to organise, lead or fund the event. There is no time limit on usage. We aim to phase out or archive images, audio and video footage after six years. You can opt in or out of this via the Photo Consent question on our online booking form.
Walks go ahead in most weather conditions so it is important that each member of your group comes prepared for the forecast. In the event that severe weather is forecast which might put the safety of the group at risk, Gillian’s Walks reserves the right to postpone the walk or offer an alternative, safer route option.
Gillian’s Walks is unlikely to cancel a walk completely, however if that happens we will notify you as soon as possible to arrange a full refund. Gillian’s Walks is not liable for any travel, accommodation or other costs you might incur if an event has to be cancelled.
If you need to cancel the following conditions apply:
- No refunds will be made if a client decides to cancel as a result of weather conditions.
- If the event is more than 14 days away you can choose to receive a refund (minus 10% to cover admin time & payment processing fees) or exchange your ticket for a different date, subject to availability.
- If the event is in 7-14 days your payment is non-refundable however you can exchange your ticket for a different date, subject to availability.
- If the event is less than 7 days away, your booking is non-refundable and non-transferable unless Gillian’s Walks is able to fill your place(s), in which case you will be offered the opportunity to exchange your ticket for a different date, subject to availability.
- In the event of a no-show, your booking is non-refundable and non-transferable. The same applies if you are unable to join an event as a result of being late.
Risk and liability
Gillian’s Walks will take all reasonable measures to ensure your safety. Please note however that outdoor activities including walking involve risk of personal injury and sometimes death. Anyone taking part is aware of, and accepts these risks, and agrees to be responsible for their own actions and to raise any concerns or questions with the walk leader.
Gillian’s Walks can’t accept responsibility for any loss or damage to your personal effects during an activity.
Participants accept that the natural habitats over which the courses are run will be uneven, subject to natural hazards and carry risks.
Leader authority and client behaviour
When taking part in an activity you must abide by the authority of the leader. If you commit any illegal act or in the reasonable opinion of the leader your behaviour is likely to be disruptive, threatening, abusive, a danger to yourself or causing or likely to cause danger, distress, damage to property or annoyance to others or the leader, or if you are under the influence of drugs or alcohol then we may terminate your participation in the activity without any liability on our part.
This includes clients who fail to advise us of medical conditions or disabilities or have an insufficient level of fitness which prevents their participation in the activity or adversely impacts the ability of other clients to participate in the activity as planned. This also includes clients who, in the opinion of the leader, are not appropriately equipped or clothed to safely participate in the activity.
We sincerely hope that your experience walking with us will be a positive one. However, if you are unhappy a complaint should first be made to your leader as soon as possible, ideally at the time. Your leader will endeavour to find a solution that is acceptable to you but must also consider the group as a whole. If for any reason the problem is not resolved to your satisfaction then you should put it in writing and email us within 4 weeks of the date of your walk. All complaints will be fully investigated and we will keep you informed.