Terms & Conditions

By making a booking on this website or using the website for information, you confirm that you have read, understood and accept the terms and conditions detailed below. You accept these terms on behalf of all parties you are booking for and agree to advise them of these terms and conditions.

Guided Walks & Outdoor Training Sessions

Terms & Conditions Relevant to all Guided Walks & Outdoor Training Sessions:

Bookings & Payments

Payment for the walk is required in full at the time of booking either via a card payment made through this website or by direct invoice payment in the case of a private booking.

Health and fitness

By registering for this activity you are declaring that each person in your group is medically and physically fit to take part for the advertised time, distance and difficulty level. You agree to inform the activity leader if anyone in your group suffers from allergies, medical conditions, disabilities or injuries. If a client’s health or fitness changes after making the booking they should make Gillian’s Walks aware of such changes.

Photographs

Photos, videos and/or audio of our events may be used in Gillian’s Walks publicity, on our website or on our Social Media and may be shared with partners who helped to organise, lead or fund the event. There is no time limit on usage. We aim to phase out or archive images, audio and video footage after six years. You can opt in or out of this via the Photo Consent question on our online booking form.

Cancellations

In the event that severe weather is forecast which might put the safety of the group at risk, Gillian’s Walks reserves the right to postpone the walk or offer an alternative, safer route option.

A minimum number of participants is required for events to be viable. If that number is not reached, you accept that Gillian’s Walks reserves the right to cancel the event. You will be notified as soon as possible if this is the case.

If Gillian’s Walks cancels an event altogether, you will be able to either transfer your booking to an alternative date when possible, or request a full refund.

Gillian’s Walks is not liable for any travel, accommodation or other costs you might incur if an event has to be cancelled.

If you need to cancel the following conditions apply (except for Ayshire Coastal Path Discovery Series Complete Journey/All Remaining Sections/Starter Bundle Tickets – see separate terms below):

No refunds will be made if a client decides to cancel as a result of weather conditions.
If the event is more than 14 days away you can choose to receive a refund (minus 10% to cover admin time & payment processing fees) or exchange your ticket for a different date, subject to availability.
If the event is in 7-14 days your payment is non-refundable however you can exchange your ticket for a different date, subject to availability.
If the event is less than 7 days away, your booking is non-refundable and non-transferable unless Gillian’s Walks is able to fill your place(s), in which case you will be offered the opportunity to exchange your ticket for a different date, subject to availability.
In the event of a no-show, your booking is non-refundable and non-transferable. The same applies if you are unable to join an event as a result of being late.

Risk and liability

Gillian’s Walks will take all reasonable measures to ensure your safety. Please note however that outdoor activities including walking involve risk of personal injury and sometimes death. Anyone taking part is aware of, and accepts these risks, and agrees to be responsible for their own actions and to raise any concerns or questions with the walk leader.

Gillian’s Walks accepts no liability for any loss or damage to your personal effects during an activity.

Participants accept that the natural habitats over which the courses are run will be uneven, subject to natural hazards and carry risks.

Leader authority and client behaviour

When taking part in an activity you must abide by the authority of the leader. If you commit any illegal act or in the reasonable opinion of the leader your behaviour is likely to be disruptive, threatening, abusive, a danger to yourself or causing or likely to cause danger, distress, damage to property or annoyance to others or the leader, or if you are under the influence of drugs or alcohol then we may terminate your participation in the activity without any liability on our part.

This includes clients who fail to advise us of medical conditions or disabilities or have an insufficient level of fitness which prevents their participation in the activity or adversely impacts the ability of other clients to participate in the activity as planned. This also includes clients who, in the opinion of the leader, are not appropriately equipped or clothed to safely participate in the activity.

Complaints

We sincerely hope that your experience walking with us will be a positive one. However, if you are unhappy a complaint should first be made to your leader as soon as possible, ideally at the time. Your leader will endeavour to find a solution that is acceptable to you but must also consider the group as a whole. If for any reason the problem is not resolved to your satisfaction then you should put it in writing and email us within 4 weeks of the date of your walk. All complaints will be fully investigated and we will keep you informed.

Ayrshire Coastal Path Discovery Series - additional terms:

COMPLETE JOURNEY or ‘ALL REMAINING SECTION’ tickets

These tickets are priced at a discount and as a result, no refunds are offered in the event that you need to miss a walk.
You may opt to walk missed sections yourself whenever suits, with Gillian’s Walks providing guidance on tide times, travel suggestions and a digital map to assist with navigation on the day. Many people who are booked for the complete journey opt to do this, so that they can still finish in Skelmorlie with the rest of the group and receive their certificate.

STARTER BUNDLE tickets

No refunds will be made if you decide to cancel as a result of weather conditions.
If the walk is more than 14 days away you can claim a refund for the equivalent of one route section – this will be 1/3rd of your total payment amount.
If the walk is 0-14 days away your payment is non-refundable unless Gillian’s Walks is able to fill your place(s), in which case you will be offered a refund for the equivalent of one route section – this will be 1/3rd of your total payment.
Instead of a refund, you may opt to walk the missed section yourself whenever suits, with Gillian’s Walks providing guidance on tide times, travel suggestions and a digital map to assist with navigation on the day. Many people choose to do this, especially if they intend to continue with more of the walk series after the first three sections.
In the event of a no-show, your booking is non-refundable. The same applies if you are unable to join an event as a result of being late.

Introduction to Digital Navigation Outdoor Learning Course - additional terms:

The app used to demonstrate the course outcomes is Visorando, which is free to download. Attendees agree to download the Visorando app to their mobile phone prior to the course and register for a free account.
This interactive and educational course has been carefully designed to provide you with the knowledge and confidence needed to use mobile phone mapping apps as a navigation aid, specifically in lowland countryside and woodland. You accept that use of digital technology for navigating does not completely remove the risk of becoming lost (and any subsequent injuries or hardship which may result) and you accept full responsibility for your own actions and decisions following attendance at the course, as you practice and gain more experience using the skills taught.
Intellectual Property – The copyright and all other intellectual rights in all course materials shall remain the sole and exclusive property of Gillian’s Walks. The client undertakes that it will not copy or permit to be copied such course material nor disclose or permit disclosure, sell or hire the same to third parties, nor use the same to run the client’s own courses.

Seasonal Foraging Walks - additional terms:

Participants must not bring their own knives on courses
Due to the nature of this event, there is an increased risk of experiencing skin sensitivities, allergies and/or serious illness up to and including death, following touching, smelling or tasting plants, berries, nuts, fungi or the free gin taster. You are under no obligation to handle or consume any food or drink on a course, and the decision to do so is entirely yours. Participants agree that anything they sample on the course is entirely at their own risk and understand that allergic reactions may occur even with only very small amounts. Gillian’s Walks cannot be held responsible for any incidents or illnesses arising from consuming any plants, berries, nuts, fungi or gin during the event.
Gillian’s Walks cannot be held responsible for any situations or incidents caused by any course participant attempting to apply knowledge learned from the course.
A foraging “cheat sheet” is emailed to all participants following the event, designed as a memory aid and to prevent the need for note-taking during the walk. This is for reference only and it is the responsibility of the user to check the edibility and toxicity of any plant or fungi they intend to consume or handle in any manner through a variety of reputable resources. The cheat sheets are are updated regularly, but, whilst Gillian’s Walks endeavours to do so, may not contain the latest research or information available. Participants agree that anything they choose to forage and consume after attending a Seasonal Foraging Walk is done so entirely at their own risk.
Gillian’s Walks are not responsible for any situations or incidents caused by any course participant attempting to pass on knowledge learned from the course to another person.

Nordic Walking Sessions - additional terms:

Beginners Nordic Walking courses and workshops have been carefully designed to provide you with the skills to correctly use Nordic Walking poles for propulsion and a full body workout. You accept full responsibility for your own actions and decisions following attendance at the session, if you choose to continue practising and gaining more experience using the skills taught.
Only Nordic Walking specific poles may be used during the sessions (Nordic walking specific handles or glove system)
Poles can be loaned from Gillian’s Walks for the duration of the session. Borrowed poles, including their gloves and paws remain the property of Gillian’s Walks and you agree to take care of them whilst you are using them, and return them in good condition at the end of the session. Gillian’s Walks reserves the right to take action to retrieve any items not returned.

Walking Route Guides

Outdoor activities including walking involve risk of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions. It is each walker’s responsibility to ensure that the walk and the weather conditions are within their capabilities. They also accept that the natural habitats over which the routes run can be uneven, subject to natural hazards and carry risks.
Gillian’s Walks accepts no liability for any loss or damage to your personal effects whilst following a route found on this website.
It is the walkers responsibility to ensure no damage is caused to private property or interference caused with crofting, farming, stalking or forestry activities whilst following a route found on Gillian’s Walks.
Our website, social media, emails and printed materials are to our best knowledge accurate at the time of writing, and produced in good faith. Any advice or information given should not be relied upon as being accurate indefinitely – it is your obligation to verify all information independently from primary sources. You accept that there is a risk of errors, imperfections, faults, mistakes or inaccuracies with our website, route files or other content. If you notice any such errors, imperfections, faults, mistakes or inaccuracies, Gillian’s Walks welcomes feedback via email to [email protected].
Gillian’s Walks accepts no liability for any misunderstandings resulting from anyone misreading or misunderstanding the information provided.
Intellectual Property – All content and imagery on this site is held under our copyright and may not be reproduced in any format without specific written permission. Prosecution for copyright and distribution infringements will be pursued.

Buggy-Friendly Routes

Our routes tagged as buggy-friendly are intended to help you find walks which generally avoid large numbers of steps, kissing gates and particularly uneven terrain, making them more suitable for use with a buggy, pram or pushchair.

Whilst Gillian’s Walks has personally completed these routes with a buggy, walking abilities, confidence levels, route conditions and pushchair designs vary considerably. Route conditions may also change over time due to weather, erosion, maintenance work or other factors beyond our control.

It is your responsibility to review the full route description and photos, and determine whether a route is suitable for your own abilities, requirements and the physical limitations of your pushchair. The buggy-friendly designation should be treated as guidance only and not as a guarantee of accessibility.

Dog-Friendly Routes

Our dog-friendly routes are intended to identify walks which generally avoid long sections on roads with traffic and areas where livestock are commonly present. However, livestock, wildlife, other dogs, cyclists, vehicles and other potential hazards may still be encountered at any time.

Every dog is different, and factors such as breed, temperament, training, fitness, age and individual needs will influence whether a route is suitable.

Additional route-specific information may be provided alongside the dog-friendly symbol. It is your responsibility to read this information and review the full route guide and photos, and assess whether a route is suitable for you and your dog. The dog-friendly designation should be treated as guidance only and not as a guarantee that a route will be suitable for every dog or free from potential hazards.